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Terms of Service

Last updated

Version 1.1 · Updated and effective 9 October 2026

These Terms of Service (the “Terms”) govern your access to and use of Ovanto, an AI-powered creative service operated by Li Dong, an individual operator (“Ovanto”, “we”, “us”, or “our”). Ovanto is available at https://www.ovanto.ai/ (the “Service”).

1. Acceptance and eligibility

By using the Service, creating an account, or buying credits, you confirm that you are at least 18 years old, that you can enter into a binding agreement, and that you have read and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you use the Service for an organization, you confirm that you are authorized to bind that organization.

2. The Service

Ovanto provides browser-based AI image generation, short video generation, and image editing. The available tools, model choices, limits, resolutions, and prices are shown in the product interface, on our pricing page, or at checkout and may change as the Service develops.

The Service relies on third-party AI providers. For example, the current free image tool uses Replicate’s FLUX Schnell model, and the current free video tool uses fal’s Wan 2.5 model for a fixed five-second, 480p result. Provider availability, processing time, output quality, and model behavior are outside our control.

The Service is a digital service. A generation may fail or be unavailable when a provider, network, safety system, or other dependency cannot complete it. We will not knowingly charge for a provider request that was not made, and the refund rules below apply where a paid service is not delivered due to a failure attributable to us.

3. Accounts and security

Free tools may be available without an account. Paid features require the account or checkout information requested by the Service. You must provide accurate information, keep your login and account details secure, and promptly tell us at hello@ovanto.ai if you suspect unauthorized access. You are responsible for activity carried out through your account, except where applicable law says otherwise.

4. Free use and credits

Free generations are subject to the daily limits displayed in the Service. Limits are technical access limits and are not a promise that a provider will always return a result. We may refuse, pause, or rate-limit requests to protect the Service, users, providers, or our systems.

Paid credits are units that authorize use of the corresponding paid feature. They are not money, a deposit, a security, or a transferable payment method. Credits are non-transferable and may only be used through the account and product for which they were purchased. There is currently no scheduled expiry for purchased credits. We may retain account and credit records while they are needed to provide the Service, meet legal obligations, resolve disputes, or complete a refund or payment review.

5. Prices and payment

You authorize a one-time charge for the amount shown at checkout when you buy a credit package. There is no subscription, automatic renewal, or automatic top-up in the current Service. Applicable taxes, if any, are shown or calculated at the final checkout where required.

Where checkout is provided through Waffo Pancake, Waffo Pancake may act as the merchant of record or reseller for that transaction, as identified at checkout. Where the current Stripe checkout is used, Stripe processes the payment. We do not store full payment card numbers on our servers. Payment providers may apply their own terms and privacy notices in addition to these Terms.

6. Refund policy

Refunds for one-time credit purchases follow these rules. This does not limit any refund, withdrawal, chargeback, or other consumer right that cannot lawfully be waived.

6.1 When a refund may be available

  • A credit purchase that is entirely unused qualifies for a full refund when requested within 7 days of purchase.
  • Duplicate charges caused by a billing error are eligible for a refund of the duplicate amount.
  • If a paid service is not delivered because of a failure attributable to us, we will refund the unused credits attributable to that service or the corresponding unused amount.
  • Credits already consumed by a completed service are not refundable except where mandatory law requires otherwise.

6.2 How to request a refund

Email hello@ovanto.ai from the email associated with your account and include the order ID and a short explanation. Do not send card numbers, security codes, passwords, or other payment secrets. We aim to acknowledge requests within 2 business days. Approved refunds are normally initiated within 5–10 business days; the bank or payment provider may take additional time to post the funds.

7. Billing questions and disputes

If you believe a charge or credit balance is incorrect, contact hello@ovanto.ai before opening a payment dispute where reasonably possible. We aim to respond to billing questions within 2 business days and will review confirmed billing errors. This request does not remove any right to contact your bank or card provider.

8. Your inputs and AI outputs

You retain your rights in prompts, photos, and other materials that you submit, subject to the rights needed to operate the Service. You grant us a limited, non-exclusive license to host, transmit, process, and provide those inputs and the resulting output only as needed to deliver, secure, and troubleshoot the Service. We do not use your inputs to train a general AI model without your separate permission.

As between you and us, you retain any rights in your outputs, and we assign to you any rights we may have in them, subject to applicable law, third-party rights, and model terms. You may use the output returned to you for lawful purposes. AI output may not be unique, may contain errors, and may not qualify for copyright or other intellectual-property protection. We do not guarantee non-infringement, accuracy, availability, or suitability of any output. You are responsible for reviewing output and for obtaining any rights needed for people, brands, locations, artwork, or other material shown in it.

9. Acceptable use and content safety

You may use the Service only for lawful purposes. You must not create, upload, request, or distribute:

  • Pornography / NSFW: pornographic or sexually explicit content, including sexualized depictions of real people.
  • Violence / gore: gratuitous graphic violence, gore, or content intended to glorify serious physical harm.
  • Hate: hateful or dehumanizing content targeting a protected group, or content that promotes discrimination or violence against such a group.
  • Child unsafe content / CSAM: any sexual or exploitative content involving a minor, or any other content that endangers children.
  • Deepfake / impersonation: deceptive synthetic media or impersonation intended to mislead people about identity, source, or authenticity, especially involving a real person without consent.
  • Copyright / trademark infringement: content that infringes copyright, trademark, publicity, privacy, or other rights.

You must also not:

  • create malware, phishing material, cyber-attack tooling, or instructions intended to cause harm;
  • promote or assist terrorism, violent extremism, mass violence, or instructions for constructing weapons of mass destruction;
  • bypass quotas, Turnstile, access controls, safety systems, or other security measures;
  • resell, sublicense, share, or automate access in a way that burdens or abuses the Service;
  • systematically scrape or extract outputs for bulk publication or a competing service;
  • use inputs, outputs, model responses, or derived data to train, fine-tune, benchmark, distill, or develop a competing AI or machine-learning model; or
  • present AI output as professional medical, legal, financial, or other regulated advice.

9.1 Safety checks and review

Provider checks vary by model. The current free Wan video path requests the provider safety checker. These checks are complemented by manual review of reported content and do not guarantee detection of every violation.

Li Dong manually reviews content-safety reports sent to the address below. Depending on the available job record or logs, the provider response, and what we can lawfully do, review may include checking the report, escalating to the relevant provider, and taking an available action such as refusing a request, limiting access, or removing an available local job or output reference. We cannot control or promise deletion of copies retained by a provider.

9.2 Content safety reports

Report a suspected violation by emailing hello@ovanto.ai with the subject “Content safety report”. Include the job ID if available, the relevant category, and a brief description. Do not send CSAM attachments, passwords, API keys, payment details, or other secrets, and do not send another person’s sensitive personal information unless it is strictly necessary to explain the report. For immediate danger, contact your local authorities. This mailbox is monitored, but it is not a 24/7 emergency service.

9.3 Review and appeals

If you believe a safety action was mistaken, email hello@ovanto.ai with the subject “Content safety appeal” and include the job or report ID if available. Li Dong will review the available information and aim to reply within 2 business days; urgent safety reports are prioritized. If a job has expired or provider information is no longer available, the review may be limited to the records we still have.

10. Privacy and third-party services

Our Privacy Policy explains how we handle personal information. The Service may use Vercel for hosting, Upstash for data storage, Cloudflare Turnstile for abuse prevention, Replicate and fal for AI processing, Stripe and/or Waffo Pancake for checkout and payment handling, and Resend for transactional email. Their services may have separate terms and policies.

We may link to third-party services for convenience. We do not control their content, availability, or data practices, and your use of them is governed by their applicable terms.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We do not promise uninterrupted access, a particular processing time, a particular model, or a particular result. Do not rely on AI output as medical, legal, financial, safety-critical, or other professional advice.

12. Liability

To the maximum extent permitted by law, Li Dong will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for loss of profits, data, goodwill, or business opportunity arising from use of the Service. Our total liability for claims relating to the Service will not exceed the amount you paid us for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability, rights, or remedies that cannot lawfully be excluded or limited.

13. Suspension and termination

You may stop using the Service at any time and may ask us to close an account by emailing hello@ovanto.ai. We may suspend or terminate access when reasonably necessary for security, provider requirements, suspected fraud or abuse, a material breach of these Terms, or legal compliance. If we terminate a paid service for a reason not caused by your breach, we will refund the unused paid credits attributable to that service, subject to applicable law and the refund policy.

14. Mandatory consumer rights and disputes

These Terms operate alongside the mandatory consumer laws that apply to you and to us. Nothing here takes away a mandatory right to bring a claim, seek a remedy, withdraw from a digital purchase, or use a statutory dispute-resolution process. Before starting a formal dispute, please contact us at hello@ovanto.ai so we can try to resolve it informally.

15. Changes and general terms

We may update these Terms as the Service changes. For material changes, we aim to provide at least 14 days’ notice through the Service before they take effect, unless a change is required sooner for law, security, or an urgent operational reason. The updated version date will appear at the top of this page. If any provision is unenforceable, the remaining provisions continue to apply. These Terms and the Privacy Policy describe the agreement for your use of the Service.

16. Contact

Questions about the Service, payments, refunds, privacy, or security can be sent to hello@ovanto.ai. Please do not include passwords, card details, API keys, or other secrets in your message.

Li Dong · https://www.ovanto.ai/ · Version 1.1